Refund policy
Last updated: August 2026
At Indcan, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of receiving your order, subject to the terms and conditions below.
30-Day Returns
You have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, the product must:
- Be returned within 30 days of delivery.
- Be unused and in the same condition in which you received it.
- Not show signs of use, wear, damage, alteration, or misuse.
- Include all original accessories, components, manuals, and included materials.
- Be returned in its original packaging, where applicable.
- Include your proof of purchase or order number.
Products that do not meet these requirements may be refused or may receive a reduced refund.
Return Shipping
If your return request is approved, Indcan will provide you with a prepaid return shipping label and instructions for returning the product.
You must use the return shipping label provided by Indcan unless otherwise authorized by us. We are not responsible for return shipping costs incurred using an independently purchased shipping service without prior approval.
Once you receive your return label, please ship the product promptly according to the instructions provided.
20% Restocking Fee
A 20% restocking fee will be deducted from the refund amount for eligible customer-initiated returns.
The restocking fee applies to the returned product value and is intended to cover costs associated with processing, inspecting, repackaging, and returning the product to inventory.
For example, if an eligible product has a purchase price of $100, a $20 restocking fee will be deducted from the refund, and the customer will receive $80, assuming there are no other applicable deductions.
The prepaid return shipping label is provided by Indcan; however, the 20% restocking fee still applies.
When the Restocking Fee Does Not Apply
The 20% restocking fee will not apply where the return is due to:
- A product arriving damaged.
- A defective product.
- Indcan sending the wrong product.
- A material error on our part.
In these circumstances, please contact us as soon as possible so that we can investigate the issue and determine the appropriate resolution.
How to Request a Return
To request a return, contact us at: it@indcanimport.com
Please include:
- Your order number.
- The product(s) you would like to return.
- The reason for the return.
- Photos or other information where relevant, particularly if the product is damaged or defective.
Do not send a product back without first receiving return authorization from Indcan.
Unauthorized returns may be refused or may experience delays in processing.
Once your return request is approved, we will provide the applicable return shipping label and instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at it@indcanimport.com
Please provide your order number and, where applicable, clear photographs or video showing the issue.
We will review the information and determine the appropriate resolution, which may include:
- A replacement.
- Replacement parts or components.
- A repair or other remedy where appropriate.
- A full or partial refund.
- Another appropriate resolution.
The 20% restocking fee does not apply to approved returns resulting from a product defect, shipping damage, incorrect item, or an error attributable to Indcan.
Products That Cannot Be Returned
Certain products may not be eligible for return due to their nature, condition, or applicable laws.
Unless otherwise stated on the product page, non-returnable products may include:
- Personalized or customized products.
- Products made specifically to a customer's specifications.
- Products that cannot be resold for health, hygiene, or safety reasons once opened or used.
- Products that have been damaged through misuse, abuse, improper installation, or improper handling.
- Gift cards.
- Clearance or final-sale items where clearly identified as final sale at the time of purchase.
If you are unsure whether a particular product is eligible for return, contact us before sending it back.
Exchanges
We generally do not process direct exchanges.
If you would like a different product, size, model, or variation, the fastest option is generally to return the original eligible product in accordance with this policy and place a new order for the desired product.
The original order will be refunded after the returned product has been received and inspected, subject to any applicable deductions under this policy.
Return Inspection
After we receive your returned product, it will be inspected to confirm that it meets the requirements of this policy.
If the product is returned in an eligible condition, your refund will be processed according to the terms above.
If the product has been used, damaged, altered, is missing components, or otherwise does not meet our return requirements, we may reduce the refund amount or reject the return.
If a return is rejected, we may contact you to arrange the product's return to you.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used to place the order.
For eligible customer-initiated returns, the applicable 20% restocking fee will be deducted from the refund.
We will generally process approved refunds within 10 business days after the return has been inspected and approved.
After we issue the refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account. The time required is outside of Indcan's control.
If you have not received your refund after 15 business days from the date we confirmed that your refund was issued, please contact us at: it@indcanimport.com
Sale and Promotional Items
Products purchased during a sale or promotional period are subject to the same return requirements unless the applicable promotion or product listing specifically states otherwise.
Products clearly identified as final sale at the time of purchase are not eligible for return except where required by applicable law or where the product is defective, damaged, or incorrectly supplied by Indcan.
European Union Right of Withdrawal
Where required by applicable European Union consumer protection laws, customers located in the European Union may have a statutory 14-day right of withdrawal.
Where applicable, this statutory right operates independently of the voluntary 30-day return policy described above.
Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded or limited under applicable consumer protection legislation.
Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.
The version of the policy applicable to your purchase will generally be the version in effect at the time your order was placed, subject to any rights or obligations imposed by applicable law.
Contact Us
If you have any questions about returns, refunds, exchanges, or this policy, please contact us: it@indcanimport.com