Shipping policy

Last updated: August 26, 2026

At Indcan Store, we aim to process and ship orders as quickly and reliably as possible.

Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

If there is an unexpected delay that materially affects your order, we will make reasonable efforts to communicate the delay.

Shipping Times

Estimated delivery times are provided at checkout where available.

Delivery estimates are not guaranteed delivery dates unless specifically identified as guaranteed.

Actual delivery times may vary depending on:

  • Shipping destination
  • Carrier
  • Weather
  • Holidays
  • Customs processing
  • Transportation delays
  • Delivery volume
  • Incorrect or incomplete address information
  • Other circumstances outside our reasonable control

Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping incentives. Any conditions associated with such promotions will be displayed at the time of the offer.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange a new shipment.

Additional shipping charges may apply where the carrier charges us for re-delivery or return transportation, except where the error was caused by Indcan Store.

Lost or Delayed Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check around your property and with household members, building management, neighbours, or other appropriate locations before contacting us.

If the package remains missing, contact us and we will work with the carrier to investigate.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product with photographs and contact us as soon as reasonably possible.

We will work with you to determine an appropriate resolution.

International Orders

International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges may be the responsibility of the customer.

Delivery Problems

If you believe there is a problem with your delivery, contact us as soon as possible with your order number and relevant tracking information.

We will make reasonable efforts to assist with delivery issues.